Software & Graphics
Betfair Casino is backed primarily by the popular Playtech software platform, giving their players access to some of the best games and graphics in the business. In addition to Playtech, Betfair cherry-picks the software features and games they want from a variety of other respectable software providers such as IGT, Leander, and Netent. They offer online play, a download client, and a mobile browser experience. As an extra nice touch, if they recognize that you’re running on a slow connection, they’ll automatically resize the gaming area to maximize the speed of your gaming experience.
On top of all of they, they offer a suite of native mobile apps for both iOS and Android dedicated to different kinds of gaming, including a general casino app featuring tables games and slots, a poker-specific app, a bingo app, and a live casino offering, too.
Bonuses & Promotions
Betfair offers a pretty neat option for new players: 100% Bonus up to £100 on any game in the casino–which is pretty generous, considering many of these types of bonuses only apply to a select number of games at other casinos. All this promotion requires is a £10 deposit, though deposits via PayPal, Skrill, or Neteller aren’t eligible for the promotion, which only applies to UK and Ireland residents. A second welcome bonus gets you 100% match up to £1000 on slots, plus 10 free spins (this bonus applies to players from any eligible country).
Beyond this, there are numerous other welcome bonuses, including those for new casino players in the UK or Ireland as well as live casino and poker bonuses. Once you’re settled in, Betfair adds new promotions on a weekly and/or monthly basis, offers “Free Bet Mondays,” and a bunch of other great other opt-in and automatic promotions.
Games
Because Betfair bases their online gaming around the Playtech platform, you get instant access to a huge number of wildly popular slots and games. They offer traditional, novelty-themed, and progressive jackpot slots, as well as a solid range of table games like roulette, sic bo, craps, and a few poker and blackjack variants. So far as bingo is concerned, they offer a staggering 127 different games, sorted by slots, numbers, and scratch cards.
Video Poker players will enjoy a wide range of popular variants including Jacks or Better, 2 Ways Royal, Joker Poker, and Tens or Better, while on the Live Casino side they’ve got everything from blackjack to baccarat, including live roulette and texas hold-em.
Deposit & Withdraw
Especially since they’ve expanded into the US and Australian markets, Betfair has maximized the ways in which players can make their transactions. They currently offer debit/credit card support (Visa and MasterCard only), bank transfer, PayPal, Skrill, Neteller, Web Money, Western Union, ClickandBuy, PaySafeCard for both deposits and withdrawals, and if you ever feel like getting something nice in the mail, you can go by cheque as well. Betfair uses the “close loop policy,” which means that you need to use the same method to withdraw as you did to deposit, so players using MasterCard need to make sure that they can receive withdraw payments in their country.
The minimum deposit for all transaction types is £10 (or 10 of equivalent currency), and withdrawals typically take between 2 and 7 days, unless you use an e-wallet, in which case payments are typically processed much faster.
Customer Support
Betfair has great customer support with an average Live Chat waiting time of just 30 seconds. They’ve got a good FAQ section that should answer most player questions, which also includes specific case examples and their resolutions from other customers. Betfair Casino can also be contacted by phone or email, though the response time for these methods can be appreciably longer.
Since Betfair provides gaming for such a wide range of customers, their email support covers the majority of the many languages offered on the site, though if you’re looking for live chat, you’re limited to English, Spanish, Italian, and Bulgarian.
Overall Opinion
Betfair Casino is a juggernaut for a reason: they get so many things right, and offer their players a wide range of games. Because they’re so well-licensed, players can rest assured that their games are fair and reasonable, and on top of that, they’ve had a great reputation for customer data security for over a decade. We like that they offer so many different ways to play, and their bonus/promotion structure is extremely attractive as well.