Company Profile
Merkur Casino is a popular online casino that has no association with any physical casinos at this time. They are owned and operated by The Gauselmann Group, which is a respected company that has a good overall reputation. This casino is licensed and regulated by the UK Gambling Commission, so you can be confident that you are going to get a fair and honest gambling experience. Overall, this casino is a great option that many people really love, and it is easy to see why.
Software & Graphics
There are plenty of great games at this casino to choose from. You will find titles from top developers including Blueprint Gaming, Edict, Evolution Gaming, IGT, Net Entertainment, Red Tiger Gaming, and others. The site itself is designed to make it easy to find the games you want to play and the graphics really give you a fun environment to enjoy. They use mostly purple, blue, and white on the color scheme, which really looks good and adds to the fun.
Bonuses & Promotions
The main welcome bonus is pretty generous, offering you a 100% deposit match up to a total of £300. This money must be wagered 40 times before it can be withdrawn though, which is slightly higher than the industry average. The matching money will give you a great way to play a lot of fun games without putting your money at risk though. In addition to the welcome bonus, Merkur Casino runs a variety of other promotions such as a blackjack bonus option that can get you £5 if you are dealt the current bonus card in your hand. They also have reload bonuses that go on regularly, and opportunities to earn cashbacks. If you check their promotions tab regularly, you will be able to take advantage of a lot of great bonuses.
Games
No matter what type of games you love to play, you will find them at this casino. They have hundreds of different slot games to choose from, including some great jackpot options. The lineup of slots includes both well-known popular titles and some lesser known options that you may love. The list of electronic table games is quite extensive, boasting more than 250 different titles. Finally, their live dealer section has a great list of games including blackjack, baccarat, poker, and more. There is really no doubt that everyone who loves to play casino games will find what they are looking for here.
Deposits & Withdrawals
Making deposits and withdrawals at this casino is easy, though there aren’t very many options regarding how you can do it. You can process your transactions using either a Visa or MasterCard debit card, or you can use the Trustly system for transferring money. Either way, your deposits will be available in your account almost instantly. Withdrawals will typically take just a few days. The only real complaint about the payment system at this casino is that there are so few options available, but fortunately, most people will have access to a debit card that they can use.
Customer Service
The customer service team is available from 9AM to midnight and they are generally very responsive during these times. They have a good live chat feature that will let you get in touch with their team with any type of question you may have. If you prefer, you can also use email to reach out to them. They do not have any phone support, which will be a disappointment to some.
Overall Opinion
While it would certainly be nice if this casino added a few additional ways to make deposits and improved on their customer service, those are fairly minor issues. It is clear that this is a fair and reputable casino, so everyone can have confidence when they sign up. The fact that they offer so many great games, and especially a lot of table games, makes them a great choice for most people. At the very least, we recommend you sign up for an account and take advantage of the £300 welcome bonus. This will give you time to see if this is the right casino for you.
