Deposits & Withdrawals
Whether you are just signing up with this casino, or you have been playing there for a while, you can be confident that your money is safe. They use industry standard encryption and security services on all their deposits and withdrawals so you don’t have to worry about a thing. Deposits can be made using Visa, MasterCard, Neteller, Skrill, SoFort, PaySafeCard, Skrill, EUTeller, PayPal, and GiroPay. All your deposits will go through almost instantly in most cases, which means you can start enjoying this casino right away. Withdrawals will typically take just 1-3 days, though they do have options for nearly instant withdrawal as well.
Please note that as of 14th April 2020, online casinos and betting sites no longer accept credit cards as requested by the UK Gambling Commission.
Bonuses & Promotions
This casino offers a pretty good overall welcome bonus that adds up to £1000 if you take advantage of it all. As with just about all online casinos, they spread this out over several deposits so you keep coming back. In addition to the matching money, you will also get up to 150 free spins on a slot machine, which is a great way to see if you like their platform. Another nice thing about Pelaa’s welcome bonus is that they have a separate bonus for new customers who use their live dealer casino. This option allows for a 100% match up to £100 when you place your first bets at any of their live dealer games. Of course, all bonus money and matching funds need to be wagered at least 35 times before you can withdrawal it.
Software & Graphics
With more than 1000 different games to choose from, it is no surprise to find that this casino works with multiple different software developers. Their lineup includes all the top names including Evolution Gaming, Next Gen Gaming, Net Entertainment, and Microgaming. All of these games function well on both desktop computers and mobile devices so you can have a great overall experience no matter what type of game you enjoy.
Mobile App
Unfortunately, this casino does not currently have a mobile app option. Their casino is designed very well to function on mobile devices, however. This means that you just have to visit their site and sign in on your tablet or smartphone in order to begin having a great gambling experience. The games don’t really require a huge amount of data either, which is very important for many people who are on limited plans.
Games
You’ll be able to choose from a wide range of different games at Pelaa. As mentioned above, they have more than 1000 different titles, which means you can play a different game each day for years without having to repeat. Of course, most people are going to find a few games that they love and stick to them. These games include options in all the major categories including slot machines, electronic casino games, and live dealer games. They really push the live dealer options, even offering some promotions related to them, to help encourage people to give them a try.
Customer Support
If you happen to run into any type of issues at this casino you can reach out to their customer support team and get the help you need. They are staffed 24/7/365 so no matter when the issue occurs, you will be able to get in in touch with a member of their team. They offer a variety of options including email, live chat, or phone. All of these options will get you in touch with a helpful representative that will be able to answer your questions. They have members of the customer support team who speak English and Swedish based on your preference.
Payout Policy
Withdrawing your winnings is easy, and depending on which method you choose you can have your money into your account very quickly. The one downside their payout policy is that they have a limit on how much you can take out at a time. This limit is set at £5500 per week. While most people will never run into this limit, it is a concern if someone hits a jackpot for a high amount. Depending on how much someone wins, it may take them months, or even years, to be able to get all their money.
Conclusion
Overall this is a great casino with a lot to love. It is very trusted thanks to their years of experience and the licensing and regulation that they submit to. Pelaa has done a good job of making this casino attractive to both new players and those who have been gambling online for many years. If you are looking for a great casino to try, make sure to take advantage of both their normal welcome bonus as well as their live dealer games bonus to get the most out of your experience.
Terms
18+ Full T&C's Apply. New UK players Only. £10 min. deposit. £5 max. bet using Bonus. 40 x wagering applies. Bonus valid for 14 days. 150 Spins on pre-selected games will be credited instantly + than 30 per day for 9 days. Free Spins valid for 72 hours from credit. Max. Free Spins winnings £100. Skrill + Neteller excluded. www.begambleaware.org