Company Profile

Casino Joy was established in October 2018, making it one of the newer platforms on the net today. This casino is owned and operated by the Genesis Global Group, which operates a number of other casinos. They clearly want to make a name for themselves fast as right from launch they have been offering great bonuses, tons of games, and a platform that is clean and polished. Based on our experience, they don’t have the ‘bugs’ and other issues that many casinos have at first. This casino is licensed by both the UK Gambling Commission and the Malta Gaming Authority, both of which are very respected and should give you confidence that you’re working with a good gaming provider.

 

Software & Graphics

With more than 1300 games it is obvious that they will need to work with a lot of different developers to get all the top titles, and that is just what they did. You will find games from NetEntertainment, NYX Interactive, MicroGaming, Evolution Gaming, QuickSpin, and others. NetEnt is their biggest supplier of games, which is likely because of the fact that NetEnt is one of the largest software developers for casinos in the world. The in-game graphics all look great, and the audio in the games fits in nicely. The Casino Joy website moves away from the common dark themes found on most casinos and uses a lot of white, blue, and other brighter colors. Many people will appreciate the way it stands out.

 

Bonuses & Promotions

In an effort to get new players to join this casino, Casino Joy is really offering some great promotional items and bonus money. When you sign up with this casino, you will be able to get up to £1000 in free bonus matching money. The first deposit is a 100% match up to £200, the second is a 50% match up to £200, and the 3rd and 4th are 25% matches up to £300 each. In addition, you’ll get 200 free spins when signing up. You can also get 25% bonuses when you make deposits on Tuesdays (up to £100) and they have other promotional games and events to enjoy. One negative thing about their bonuses and promotions is that they have a 40x wager requirement, which is slightly higher than the industry standard.

 

Games

Casino Joy offers more than 1300 games to choose from, so you won’t have any trouble finding something you love. Most of their games are slot style options, some of which have progressive jackpots and other nice perks. They also have all the popular electronic table games, and a nice live casino option that functions very well. With so many games to choose from you need an easy way to find what you want. They have their games sorted out by category, including a ‘hot games’ category so you can see what most people are playing now. In addition, you can search by the name of the game you want so it is all very easy. All their games load up smoothly and allow you to play for hours without any trouble.

 

Deposits & Withdrawals

Payments are fast and easy with this casino. You can use all the most common payment methods including Visa, MasterCard, Neteller, Skrill, Zimpler, Trustly, Boku, Sofort, EuTeller, Entropay, EcoPayz, GiroPay, and others. They have a minimum transaction of $10 for all methods, and a maximum transaction ranging from $300 (for PaySafeCard) all the way up to $5000 for most of the others. Transactions go through instantly for most deposits, and for withdrawal it takes between 1-3 business days for most options, though several of them are instant.

 

Customer Service

The customer support team can be reached via phone, live chat, and email. They also have a good FAQ page that will answer your most common questions. When reaching out to them you will find that they are very responsive, and seem to be able to answer most questions very quickly. It is nice to see a casino that is providing good quality customer support right from the time they launch. This likely has to do with the fact that they are part of a well-established gaming company platform.

 

Overall Opinion

This is a great casino that is off to an excellent start. They have tons of games to choose from, easy to use deposit options, great bonuses, and more. While they are still too new to have a really well-established reputation, they are certainly on their way to earning one. Anyone looking for a good place to try their luck will want to at least take advantage of some of the matching money and free spins to see how it goes. We think you will really enjoy it.